UPDATED: December 2019
AN EQUAL OPPORTUNITY EMPLOYER:
It is Families Forward’s policy to provide an equal employment opportunity for all applicants regardless of race, color, religion, age, sex (including pregnancy, gender identity and sexual orientation), national origin, disability or genetic information, veteran status, or any other protected characteristic as established by law. Families Forward hires only U.S. citizens and Non-citizens who are legally authorized to work in the United States.
POSITION: TECHNICAL ASSISTANCE QUALITY ASSURANCE SPECIALIST
SUPERVISOR: Healthy Families Virginia Director
The Technical Assistance and Quality Assurance Specialist ensures model fidelity and compliance by monitoring quality assurance, supporting professional development, and facilitating and guiding continuous quality improvement efforts to the Healthy Families Virginia affiliates; one of the three home visiting models under the Families Forward umbrella.
The position is responsible for working with agency leadership and program staff in planning and conducting QA/QI activities for his/her assigned program/region. Also the TA/QA is responsible for reviewing standards, policies, and procedures, as well as evaluating the program’s effectiveness and adherence to model standards and develop corrective action/improvement plans if necessary. The Technical Assistance and Quality Assurance Specialist also ensures compliance with contract/grant terms, licensing, certifications, and accreditation standards. In addition, he/she is responsible for monitoring data collection and utilization of fiscal resources relative to assigned service contracts.
All of these duties are fulfilled in alignment with Families Forward’s high performing culture and core agency values of Respect, Integrity, Champion, Collaborative and Excellence as well as in support of Families Forward’s team-based environment in which all staff work together toward a shared vision and goal.
Serve as a liaison and subject matter expert for Healthy Families America Best Practice Standards.
Provide mentoring/coaching to agency leadership, site directors/managers and program staff to support their understanding and implementation of the Healthy Families America Best Practice Standards.
Provide leadership and monitoring of program operations including but not limited to: management, supervision, documentation, quality assurance, quality improvement, service delivery, board development, resource development, and community collaboration.
Foster engagement with agency leadership to strengthen and optimize the experiences that Families Forward offers affiliated programs and community partners.
Facilitate regular communication and support through telephone contacts, electronic mail, webinars, video conferencing, and/or mailings.
Conduct an annual quality assurance site visit for each assigned program/region per required model standards and provide a written report within 2-3 weeks of the site visit.
Work with other TA/QA’s to assure consistency among programs and the maintenance of delivering high quality services.
Maintain documentation, reports, and necessary follow materials needed for the HFA Central Administration site visit.
Complete reports and statistical analysis of activities as required.
Review program’s quarterly and annual progress reports to ensure the expectations of funders, partners, constituents, clients, and other stakeholders are consistently met.
Work collaboratively with our Early Impact Virginia team to identify trends and challenges, forecast opportunities, develop new approaches and make system recommendations where appropriate.
Attend and actively participate in all team and staff meetings.
Facilitate regional networking meetings for Supervisors, Family Support Workers and Family Resource Specialists.
Represent Families Forward Virginia/Healthy Families Virginia, as requested, on statewide groups and organizations.
Develop and implement standards and protocol for monitoring and quality improvement;
Other duties as assigned
Value-based Success Criteria:
Possess a problem solving approach to organizational challenges and help maintain an environment supportive of the same.
Serve as an open and available resource to colleagues across the organization and align with Families Forward’s culture of proactive management.
Embrace an “all hands on deck” work environment where everyone is vital to its success and there is a sense of both individual ownership and shared purpose.
Adopt a proactive approach to setting and maintaining an organizational culture that is positive, professional, respectful, inclusive, energetic and constructive.
Take calculated risks to improve performance, experiments with new ideas, methodologies, and procedures.
Build and maintain strong relationships with a wide array of allies and partners
Knowledge, Skills, and Abilities:
Strong written and oral communication skills with a wide range of audiences.
Experience with group facilitation, training, supervision and team development.
Comprehensive knowledge of program planning, organizational structure, and administrative operations.
Ability to plan and implement quality enhancement or quality improvement initiatives.
Ability to analyze and apply policy into program implementation strategies.
Ability to be comfortable working in an open office environment, which fosters critical collaboration among colleagues.
Experience and expertise in culturally appropriate practices.
Possess a strong background in working with diverse coalitions to advance common goals and have experience and/or a demonstrated interest in facilitation and strategy development.
Ability to develop thoughtful leadership around specific topics and/or emerging practice areas in the field.
Knowledge and experience proficient in Microsoft Office applications.
Ability to manage multiple projects/responsibilities simultaneously.
Ability to think conceptually and deal decisively with practical matters.
Ability to navigate in a fast-paced, outcomes-driven and non-profit environment.
Ability to travel up to 4-8 days per month with some overnights.
Required Experience and Education:
Master’s Degree in Human Services or equivalent experience required
A minimum of five years of program management experience in a nonprofit, government, or philanthropy organization serving children and families.
A minimum of three years of human service administration, program coordination, professional and systems development within a home visiting program.
Experience with program evaluation quality assurance and continuous quality improvement.
Experience with various presentation technology, software and platforms.
Licensures, Certifications and Endorsements:
Possession of a valid Virginia Driver’s license, vehicle for travel and vehicle insurance.
Must complete required trainings by Healthy Families America.
Must complete HFA Peer Reviewer Training after one year of employment, and complete two HFA Peer Review visits annually thereafter.
AN EQUAL OPPORTUNITY EMPLOYER:
It is Families Forward Virginia’s policy to provide an equal employment opportunity for all applicants regardless of race, color, religion, age, sex (including pregnancy, gender identity and sexual orientation), national origin, disability or genetic information, veteran status, or any other protected characteristic as established by law. Families Forward Virginia hires only U.S. citizens and Non-citizens who are legally authorized to work in the United States.
To apply, send letter of interest and resume to Reagan Eshleman .